The Director of Internal Communications is a leader within the Marketing & Communications team responsible for the planning, management and implementation of internal communications and social media communications initiatives across Catholic Health - ensuring alignment with our mission, vision, values, brand, culture, and strategic goals. Serves as the senior corporate communications interface for the system, providing oversight/matrix management of the internal and organic social media communications planning and tactical implementation for all of the Ministries of Catholic Health. This position is responsible for Catholic Health's 'Voice' and ensuring it is consistent throughout the system.

Will articulate and communicate Catholic Health transformation strategy and progress in an understandable way to associates and medical staff across the organization and will provide manager tools to support effective cascade of communication. The Director guides communications for institution-wide strategic priorities in collaboration with senior leaders.

Responsible for directing and managing all internal corporate communications including (but not limited to) associate intranets, company-wide emails, newsletters, digital content, and videos, and advances best practices in associate engagement and internal communications. Supports the development and execution of effective strategies and processes to deliver timely and engaging content to our associate community, supporting associate engagement, and connecting them to our organization's mission. Leads the strategy and manages the execution of the organization's organic social media presence, monitoring social media engagement and overseeing the organization's online responses and interactions.

The Director writes communications for the CEO in their voice, and at times supports other senior leaders for significant communications. Creates or edits writing, in support of senior management, on operational issues including union negotiations and other key change management initiatives. Serves as the final editor of major internal publications and other modes of internal and organic social media communication. This role has primary responsibility for development of major corporate announcements and messaging, working in partnership with the Director of Public & Media Relations, CH Legal, and the VP of Marketing & Communications.

EDUCATION

• B.S. or B.A. degree required in communications, marketing, business, or related field

EXPERIENCE

• Ten plus years of progressive experience and proven leadership of internal communication and social media engagement functions in a high-volume, fast-paced environment
• Experience in executive and employee communication, physician, patient, and healthcare communication, organizational voice, and brand story

KNOWLEDGE, SKILL, AND ABILITY

• Able to influence a robust, inclusive, winning culture through strategic internal communications and employee engagement strategies
• Adept in crafting and executing complex communication plans on issues or significant system announcements
• Exceptional writing skills
• Deep understanding of social media dynamics, employee digital engagement platforms, digital analytics, and social listening/engagement
• Ability to serve as senior level communications resource for the President & CEO of Catholic Health and the senior executive team
• Guide communications for institution-wide priorities in collaboration with senior leaders
• Demonstrated skills in creating, directing and implementing communications plans and activities
• Excellent communications skills, including the ability to communicate and relate to people on all levels
• Experience in working with computer programs including Microsoft Word, Excel, PowerPoint, In Design and Photoshop
• Creative thinker with storytelling expertise. Ability to work under pressure and meet deadlines
• Ability to manage multiple issues and projects simultaneously