This position is responsible for providing quality and timely customer service, training, and technical support to end users in St. Louis and Washington DC offices on all business applications and hardware utilized by the end users and the association’s network.  Responsibilities include tracking incoming support tickets and calls, troubleshooting and resolving technical and operational issues with hardware, software and user related issues with a primary focus on continuous training and education of staff on software, hardware and related technology. Serve as backup to network support engineer and system administrator functions.  Some travel may be required (approximately 10%). ESSENTIAL FUNCTIONS Provide continuous training, education, and drive adoption of